I am having to litigate against this company following paying them money in good faith. When I requested that my money be returned, many assurances were given that it would be, but their Managing Director has prevaricated greatly and has failed to return it ! Their business model relies on members of the public investing money with them. My experience of their business morals and conduct are such that I must warn you against giving them your money, as they seem quite prepared to bite the hand that feeds them and, certainly, have no concept of the importance of good customer relations !
Last Friday I accidentally sent them 5k to much. Did a withdraw late afternoon.
Come Tuesday it still said withdraw pending, called them up - the lad who answered couldn't help and would get someone to call back. I did get a call back at 2pm and was told the first withdraw takes an extra day as they need to set something up. They process withdraws around 5pm each day.
I was coming up with conspiracy theory's - but quickly realised 5k is nothing to these guys! And I did get the 5K back on Tuesday as promised.
I think BC has some decent loans, and they charge a lot less then the likes of Lendy etc. Yes they could make improvement, but I'm happy so far.
I have been with BC only for about a year but I have never had trouble transferring funds in and out, they are not the fastest at processing funds but nothing beyond a reasonable delay. I have had numerous email exchanges with Louis and consider BC to be a reliable and professional company and I have no hesitation in recommending them so I am surprised to hear of difficulties making a withdrawal.
Had money in Bridgecrowd for 18 months. Not had a problem of any kind. They do what they say they will do and I think their communication is better than many of the other platforms, more timely and to the point.
PLEASE NOTE : The opinions and observations that I display on this forum are of a personal nature. I am not a professional within the financial sector, I represent no platform and my remarks should not be taken as advice. I accept no responsibility or liability for the accuracy, content, completeness, legality, or reliability of the information contained in my posts.
The customer has not "litigated" against the company. The customer in question was a potential borrower who applied for a loan. When the customer applied, we sent him an Offer in Principle. This stated that the borrower had to pay the valuation costs for a surveyor to attend the property. The offer clearly states that the valuation fee is non refundable. Our policy is to only use surveyors on our panel that we trust. The borrower did not like our surveyor and insisted that we use a different surveyor. The Borrower kept on cancelling and changing the valuation appointment. The borrower then cancelled the loan application and requested the valuation fee back. However, the valuation fee was non refundable as per the contract (and they wasted the surveyor's time and our time) and therefore it was not repaid to customer.