I had a similar problem a while ago, and emailed them. Here was their reply:
"There is a display issue with the banner and it may be the case that it is not shown at all due to the complexity of the problem. I can see you have met all of the criteria therefore please take this as a written guarantee that you will receive the £100 credit within 2 weeks of qualifying. From looking into your account, your money was on loan from 16/01/2017 therefore you can expect to receive the £100 by 1st February 2017."
Post by skint4achange on Dec 13, 2017 13:58:04 GMT
I emailed RS twice and finally got the £50 credit this morning (After 2nd email). I will have to wait and see if Mrs Skint4achange gets her £100 in a year.
I have just had a thought about this and how RS could wriggle out of this. Mrs S's money is on the 1 year market. The loan expiry date is 366 days from the contract date. If the loan is repaid early and I fail to notice the funds and get them reinvested on the same day, that will be a break in the time invested and she would not be eligible for the £100. Could be interesting.
There are 10 kinds of people in this world......Those that understand binary and those that don't!